Support
Something not working? Check the answers below, or write to us directly.
Contact us
Email shidan.themenu@gmail.com. We usually reply within 24 hours (a little longer on holidays).
To help us sort it out faster, include your device model and iOS version, the app version (bottom of the Me tab), and a screenshot or the share link that didn't work.
Saving dishes
Which apps' links work?
Share links from Douyin, TikTok, Xiaohongshu (RED) and YouTube. You can also try links to other web pages.
How do I save a dish?
In the video app tap Share › Copy Link, then open ShiDan. Paste from the prompt on the home screen, or tap + at the bottom, paste and tap Recognize.
Recognition failed or got the dish wrong
Some platforms don't publish a video title, so recognition relies on the share text. You can correct the dish name and category on the result screen before saving. On a poor connection, wait a moment and try again.
Where do the photos come from?
The video cover first, then public images from Wikipedia or Pexels, and an AI-generated image only when nothing is found. Tap Change photo to replace it.
Menus and calories
How are calories calculated?
Always per 500 g of finished dish, estimated by AI from common values in the China Food Composition Tables (Standard Edition). They're for reference only and are not nutrition or medical advice. See About Calorie Estimates.
Account, sync and data
Do I need to sign in?
No. Without signing in, your data is stored only on this device. Sign in with Apple to sync it across your devices through iCloud.
I got a new phone. Are my recipes still there?
Sign in with the same Apple Account on the new device with iCloud turned on, and your recipes and plans sync over. Data created without signing in stays on the original device.
How do I delete my account and data?
While signed in, go to Me › Delete Account and All Data. It removes all recipes, collections and plans on this device and in iCloud, and signs you out. If you never signed in, deleting the app removes its data. Subscriptions must be canceled separately in the App Store.
Pro and purchases
What are the free limits?
Up to 15 saved dishes and 1 daily menu per week.
How do I restore a purchase?
Tap Me › Restore Purchases using the Apple Account you bought with. You don't need to sign in to ShiDan; Pro follows your Apple Account.
How do I cancel a subscription?
Open Settings › Apple Account › Subscriptions on your iPhone or iPad. Turn off auto-renew at least 24 hours before the current period ends to avoid the next charge.
Can I get a refund?
Refunds are handled by Apple under its policies. You can request one at reportaproblem.apple.com.